Refund & Cancellation Policy

1. Overview

Story2Board currently offers prepaid credit packs. Credits do not auto-renew and do not expire unless we clearly disclose otherwise at purchase. Refund eligibility for unused credits is described below and does not limit non-waivable consumer rights.

2. Refund Policy

Credit packs / credit-only purchases are non-refundable except where required by applicable law or where an exception described below applies. Unused credits do not automatically qualify for a refund.

How to Request a Refund

To request a refund, email billing@story2board.com with the details below:

• Your Story2Board account username
• A brief refund request and any relevant order details

Nothing in this policy limits refund rights required by applicable consumer protection law.

3. Previous Subscription Purchases

If you previously purchased a subscription, its applicable purchase terms continue to govern that subscription, including cancellation, refunds, remaining credits, and access after cancellation. This credit-pack policy does not cancel those rights or apply subscription conditions to current credit-pack purchases. Contact billing@story2board.com for questions about your previous subscription or its original terms.

4. Exceptions

In rare circumstances, refunds may be considered at our sole discretion for:

• Unauthorized transactions: If you believe an unauthorized transaction has occurred on your account, please contact us immediately with valid proof.
• Technical issues: If persistent technical issues on our end prevent you from using the service for an extended period, we may offer account credits or, in exceptional cases, a refund.
• Legal requirements: Where refunds are required by applicable consumer protection laws in your jurisdiction.

To request an exception review, please contact our billing team with detailed information about your situation.

5. Chargebacks

If you initiate a chargeback with your payment provider without first contacting us, we reserve the right to:

• Suspend or terminate your account
• Dispute the chargeback with your payment provider
• Pursue collection of any amounts owed

We encourage you to contact us directly at billing@story2board.com before initiating a chargeback, as we may be able to resolve your concern.

6. Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us: